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The following page is a blank template with a header that contains a quicklinks jump menu and the search UHD function. Page sections are identified with headers. The footer contains all required links, contact and emergency information.

Help Desk Button Faculty & Staff Students

Blackboard Support

Contact Information

Information Technology Office
Location: S700
Phone: (713) 221-8400

Help Desk

Location: A700
Phone: (713) 221-8031 (x3000)
Help Desk website

Student Technology Services

Location: S800/C300/B200
Phone: (713) 221-8540

Technology Learning Services

Location: A700 (TTLC)
Phone: (713) 221-8200


View IT Support Hours

Information Technology User's Handbook

Welcome to the University of Houston-Downtown

University of Houston-Downtown has provided high-quality education to a diverse student population for over thirty years. We take pride in our diversity, excellence, and opportunity.

As a new employee, you are undoubtedly getting all of your employment forms processed and becoming familiar with the University of Houston-Downtown campus. This IT User’s Manual will help you to complete all of your Information Technology (IT) requirements so that you can be functional within a short period of time.

This handbook will guide you through all of the IT service forms and provide helpful documentation to get you up and running during your first weeks at University of Houston-Downtown and beyond. You will also find information about University of Houston-Downtown’s instructional technology and state-of-the-art multimedia resources.

The University of Houston-Downtown offers the technological tools to help you succeed in your work. From Instructional TV to use of presentation classrooms, to training, to sophisticated multimedia and Internet-based services, UHD has what you need.



Departmental Computing Guidelines


Information Security Areas Addressed

1. Annual Security Practices

2. Equipment Disposal

3. Physical Technology Assets Protection

4. Risk Management and Business Continuity Plans

5. Security and Back-Ups for Applications and Systems

6. Software Licensing

7. Telephone Long Distance

8. Virus Prevention

Relevant Policies and Procedures

IT Help Desk

Getting Technical Help

Requesting Assistance

Checking Your Request Status

Common Help Desk Requests

Your UHD Computer

Desktop Computer


Standard Software List

Computer Accounts and Access

Quick Reference Account Table

Helpful Links

My Exchange Email (Outlook Web Access/OWA)

ESO Services/PASS Account

Remote Desktop Connection

Resetting your network password

Requirements for passwords

Recommendations for passwords

Obtaining/resetting your e-services ID and PIN

Renewing Accounts

Other University Accounts

Banner Accounts

Fortis Accounts

PowerFaids Accounts

LINUX Accounts


Access and Guidelines

Department Website Account

Academic Website Account

UHD Website Content Manager

Website Guidelines and Templates

Telephone Services


Telecommunications Service Authorization Form

Telephone Information

Long Distance Codes

Xpressions Unified Messaging System (Voicemail)

Blackboard Vista

What is Blackboard Vista?

Blackboard Vista Training

IT Training

Available Courses

Registering for a Course

Academic Computing Resources

Lab Locations and Hours

Regulations for Using Academic Computing Facilities and Resources

ITV/Video Production Services

Instructional Television

Production Services

Cable Television Services

Digital Signage Services

Presentation Equipment, Presentation Room and Lecture Hall Reservations and Poster Printing

Presentation Equipment

Equipment Reservations

Presentation Rooms, Lecture Halls and Electonic Class Rooms

Reserving Classrooms, Presentation Rooms or Lecture Halls

Poster Printing Requests

Instructional Technology Grants

Objectives of the Grants

Term of Grants

Selection Criteria



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Last updated or reviewed on 8/27/10

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