^ to the top

^ to the top

^ to the top

Compact with Texans

Compact with Texans
Solving Problems
Organizational Structure

Compact with Texans
The University of Houston-Downtown (UHD) is a public four-year undergraduate university beginning limited expansion into graduate programs. At UHD, the emphasis is on teaching excellence and student success. Three values define UHD's mission: excellence, opportunity and diversity. Customer satisfaction is inherent in these values, and UH-Downtown works to ensure that our students and other constituencies are served effectively, efficiently, and with respect.

Solving Problems
Solving problems at UHD occurs through both informal and formal channels. Because of our overarching commitment to high quality service, it is expected that the vast majority of problems will be resolved swiftly by the UHD faculty and staff members directly involved. However, in those circumstances where immediate resolution is not possible, UH-Downtown has instituted a number of formal policies in areas such as grade appeals, sexual harassment, academic honesty, student right-to-know and the campus security act. These can be found in the Student Handbook, which is posted on the UHD website, at www.uhd.edu.

In areas not covered by formal policies, customers are encouraged to address complaints through the existing university structure, beginning at the lowest level of the chain-of-command, and then, if there is no satisfactory resolution, appealing to higher levels as the situation warrants.

University administrators participate in Student Forums sponsored by the university's Student Government Association (SGA) where they respond to concerns and consider suggestions for ways of improving services. The SGA solicits comments about university services on an ongoing basis through "suggestion" boxes located around campus. The Faculty Senate and the Staff Council are representative bodies for university employees and regularly bring their members' concerns to the attention of the administration.

Organizational Structure
Interface with UHD's student customers occurs in four primary areas: Student Services and Enrollment Management, Academic Affairs, and Administration & Finance. Complainants are invited to submit their complaints in writing, in person, or by telephone as indicated below.

Student Services and Enrollment Management
Student Services and Enrollment Management is a broad component of UHD that serves the academic support needs of students, including admissions, registration, and scholarships and financial aid, among others. The final authority for complaints regarding student affairs is the Vice President of Student Services and Enrollment Management, who can be contacted at the following address:

Ed Apodaca
One Main Street, Suite 380-S
Houston, TX 77002
713-221-8100 (phone)
713-226-5240 (fax)
ApodacaE@uhd.edu

Academic Affairs
Academic Affairs includes the faculty members, department chairs, college deans and central academic administration of the University of Houston-Downtown. It is here that all problems related to the educational programs offered by the University should be resolved. The final authority for complaints regarding academic matters is the Vice President for Academic Affairs, who can be contacted at the following address:

Dr. Molly Woods
Vice President for Academic Affairs and Provost
One Main Street, Suite 629-S
Houston, TX 77002
713-221-8003 (phone)
713-221-8922 (fax)
WoodsM@uhd.edu

Administration and Finance
The Division of Administration provides a wide variety of services on behalf of the University, including maintenance of campus facilities, ensuring campus safety, providing food services, processing business transactions with vendors and students, and all financial reporting. The final authority for complaints regarding this area is the Vice President of Administration, who can be contacted at the following address:

David Bradley
Vice President for Administration and Finance
One Main Street, Suite 910-C
Houston, TX 77002
713-221-8004 (phone)
713-221-8445 (fax)
BradleyD@uhd.edu

Ivonne Montalbano
Vice President for Employment Services and Operations
One Main Street, Suite 910-S
Houston, TX 77002
713-221-8060 (phone)
713-221-8445 (fax)
MontalbanoI@uhd.edu