Laptop Pilot Project

Technical Suport

Please click on links in the table of contents to get information on an item. In some cases you will notice that some words in the text are linked to the lt_glossary. If you are not sure about the definition of a word, and it is highlighted in blue, you may click it to open the lt_glossary. You will need to use your web browser's Back Button to return to the help document.

Problems with:

Software and/or Hardware
Printing
The network
All other problems

This plan will outline the steps to take if you encounter problems with your laptop. We have instituted many different types and levels of support with the laptop project. Depending upon what your problem is with your laptop and the seriousness of your problem, you will be guided to the correct area of support.

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Problems with hardware and/or software

If you have a hardware problem with your laptop, first take it to your CSP instructor. They will be able to either fix the problem or give you the information necessary to get your laptop repaired.

If you damage your laptop, report it to your CSP instructor immediately.

If your laptop is stolen, immediately (within 24 hours) report it to your CSP instructor, Yesenia Montoya (713-222-5339), and the UH-Downtown Police Department at 713-221-8065.

If you are having a serious problem with your software, it may be necessary to re-ghost your laptop. This is where everything will be wiped clean and re-installed again. It is VERY important to make back ups of all your files BEFORE you have your laptop re-ghosted. Your CSP instructor will determine if you need a re-ghosting or not.

Re-ghosting can be done at UH-Downtown. If the only thing that needs to happen to your laptop, is re-ghosting, the process has a two-business day turnaround time.

NOTE: ALL DATA IS LOST, WHEN A LAPTOP IS RE-GHOSTED.

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Problems printing

You can print in four different locations on campus:

1. A413 classroom.
2. A414 classroom.
3. Academic Computing Lab.
4. 4th floor study area.

*Your printing is being tracked. Your CSP instructor will receive reports on how much you print. Your grade may be lowered if you have excessive printing.*

If you are having problems printing in class, contact your instructor.

• Make sure you are in the wireless zone.
• Make sure you have selected the correct printer name.
• Wireless printing is not available in the library.

If you are having problems printing in the Academic Computing Lab, inform the shift supervisor on duty.

If you are having problems printing at the 4th floor study area, use the phone located next to the printer to report the problem.

* If the printer is out of paper or needs new toner, use the phone provided. *

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Problems with the network

If you are in classrooms A413 or A414, and are having difficulty logging onto the network, getting a connection or keeping a connection, tell your instructor.

If you are in the Academic Computing Lab, and are experiencing network problems, inform the shift supervisor on duty.

If you are having network problems at the 4th floor study area, use the phone located next to the printer to report the problem.

*Make sure you are in a wireless zone.*

If you are in the library, inform the library staff.

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All other problems

Attempt to resolve any other technical problem using the following methods, in this order:

1 . Inform your CSP instructor during class.
2 . Email your CSP instructor or fill out the technical assistance form.
3.Contact Yesenia Montoya, LC Program Coordinator, S-405I, tel: 713-222-5339.

 

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