Can I install my own software on the laptop?
Can I custom configure my laptop?
Am I responsible for software upgrades?
How do I protect my laptop from viruses?
Will I be trained to use the software installed on my laptop?
Do I have email on my laptop?
Data Management
What
is backing up files?
Why do I need to back up my files?
When do I back up my files?
Will you teach me how to back up my files?
Technical Support
Who
do I tell if I am having problems with my laptop?
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General
1. Will I be trained on how to use the laptop?
Yes, you will be trained in your College Success Program (CSP) 110L
course.
2. What will I get with my laptop?
You will receive the laptop
with a carrying case, an external mouse,
a power cord, and software
that is already installed.
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3. What software comes installed on my laptop?
4. Do I get to keep the laptop?
The laptop belongs to the University, and will be checked out to you
for use in this program.
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5. What happens if my laptop is damaged or stolen?
If your laptop is damaged you should report it immediately to your
CSP 110L instructor, and to Yesenia Montoya, property custodian for the
Learners' Community (713-221-5338). If your laptop is stolen you should
report the incident immediately (within 24 hours) to your CSP instructor
as well as to the UH-Downtown Police at 713-221-8065, and to Ms. Montoya
(713-222-5338).
6. Do I have to purchase my own insurance for the
laptop?
All the laptops are insured through UH-Downtown. You will be required
to pay a deductible for the repair or replacement of your laptop.
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7. Is there a secure place to store my laptop on
campus when I don't need it for class?
Yes, contact your CSP 110L instructor for details.
8. How will my laptop access the wireless network?
You will be issued a network
account through your CSP 110L course. This account will be
used to log into and connect to the wireless
network.
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9. What is a network account?
A network account is what identifies
you and allows you to log onto the wireless
network. This account includes a username
and password that is used for security
purposes. DO NOT share your username and password with anyone.
10. What do I do if I cannot remember my password?
Contact you CSP 110L instructor. They will get you a new password from
the Network Administrator.
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11. Will I learn how to care for my laptop?
Yes, in your CSP 110L course you will be shown everything you need to
know to properly care for and maintain your laptop.
12. What services can I access on my laptop?
While you are logged onto the wireless zone, you can access the Internet,
log into UNIX and print.
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13. What are the wireless network areas in the University?
In your CSP 110L class you will be given a map of all the wireless
areas on campus. There will also be signs posted indicating the wireless
network areas. You may also access these maps on the Learners
Comunity website.
14. Will I be required to bring my laptop to class?
It is up to the individual instructors. You will be required to bring
your laptop to your CSP class for verification.
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15. Do I keep my laptop between semesters?
No, your laptop will be checked in to the Learners' Community between
semesters and then checked back out to you for the next semester.
Hardware
1. What kind of laptop do I get?
Your CSP instructor will give you information on your laptop.
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2. Does my laptop have a battery?
Yes. Be sure to charge your battery often by plugging in the laptop's
power cord.
3. How long does the battery last before it needs
to be recharged?
The battery is good for approximately two hours of active use. Please
make sure your battery is charged before each class. Whenever possible
plug in your laptop to keep it charged.
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4. Where can I print from my laptop?
If you are on campus in a wireless zone, you can print. There will be
printers in your CSP classrooms, one in the Academic Computing Lab and
one on the 4th floor study area.
5. Can I print at home?
Yes, If you have a printer, you can install the printer driver and then
hook your laptop up to your printer.
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6. Can I bring my own laptop from home and hook it
up to the wireless network?
No, you will not be able to access the wireless
network with your personal laptop.
Software
1. Can I install my own software on the laptop?
No, due to licensing laws you are not permitted to install personal
software
on University property. We are not responsible for data lost due to
unauthorized software problems (Unless specifically authorized by your
CSP instructor.)
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2. Can I custom configure my laptop?
No, your laptop will be set up to meet the needs of your courses and
for optimum performance within the wireless
network.
3. Am I responsible for software upgrades?
No, the UH-Downtown Information Technology Department will upgrade
all software as needed.
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4. How do I protect my laptop from viruses?
McAfee Virus Scan is installed on your
laptop and is set to update every day during class time. This update will
take place while you are using your laptop in your class. You will have
to be logged into the wireless
network to get updated. You will not have to do anything else because
this process is fully automatic.
5. Will I be trained to use the software installed
on my laptop?
Yes, you will be trained in your CSP 110L class, along with your other
linked courses, to use and implement the software
installed on your laptop.
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6. Do I have email on my laptop?
UHD will issue you a special email
account for class related purposes. If you have an Internet email account
already established from another provider (hotmail, yahoo, etc.) you
will be able to access that on your laptop.
Data Management
1. What is backing up files?
To back up your files
means that you make copies of all your work that is located on your laptop.
2. Why do I need to back up my files?
It is VERY important to make copies of all your files,
in case something happens to your laptop. Be sure to store your backups
on floppy disks, and not on your laptop.
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3. When do I back up my files?
You should back up your files
often. If your laptop needs repairing, be certain that you have backed
up all your files before turning it in.
4. Will you teach me how to back up my files?
Yes, you will be taught ways to back up
your work in your CSP 110L class.
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Technical Support
1. Who do I tell if I am having problems with my
laptop?
You can get assistance through your CSP instructor. They can either
help you fix the problem or get you the assistance you need to get the
problem fixed. If the problem is severe you should notify the program
coordinator, Yesenia Montoya, who is in room S-405I. Her telephone number
is 713-222-5339.
^back
to top
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