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Employees Representing ESO

ESO Staff

Employment Services and Operations
University of Houston-Downtown
One Main Street, Suite S910
Houston, TX 77002
Telephone: (713) 221 - 8060
Fax: (713) 223 - 7433

Organizational Chart



Ivonne Montalbano

Ivonne Montalbano, MBA, SPHR
Vice President for Employment Services and Operations

Telephone: (713) 221-8060











Shawn McCann
Executive Director for Employment Services & Operations

Telephone: (713) 221-8060






Functional Areas


Compensation & Benefits
Erica Campos Erica Morales, MBA, PHR, CBP, CCP
Director, Benefits & Compensation
  • Compensation Programs
  • Position Classifications & Descriptions
  • New/Reclassified Positions
  • Group Benefits Program
  • FMLA
  • Worker's Compensation

Telephone: (713) 221-8443



Anna Brown

Benefits Coordinator

  • Compensation Programs
  • Position Classifications & Descriptions
  • New/Reclassified Positions
  • Group Benefits Program
  • FMLA
  • Worker's Compensation


Bernice Guillen
Bernice Guillen
Employment Coordinator
  • Create and posts open positions
  • Coordinate the placement of advertisements
  • Conduct New Employee sign-up
  • Answer customer service questions from applicants and hiring officials
  • Prepare Employment Reports
  • Provide training on applicant tracking system

Telephone: (713) 221-8079


TaShiqua Loston
Employment Technician

  • Processes new employee sign-up paperwork
  • Processes all position request forms for posting
  • Assists applicants with completing online applications and answers routine questions regarding the employment process
  • Processes background checks on all employees
  • Assists with new employee orientation sessions

Telephone: (713) 222-5318


Employment Operations
April Frank April Frank, MBA
Director, Employment Operations

  • Supervises daily activities of Records Unit
  • Develops policies and procedures related to electronic records, e-personnel files, records management, etc.
  • Process all verifications of employment
  • Process College Release and Staff Reimbursement Program
  • Oversees imaging projects
  • Financial Accountability and Account Reconciliations
  • Departmental Business Operations

Telephone: (713) 221-8422


Jacqueline Batiste Jacqueline Batiste
Payroll Specialist
  • Data Entry
  • Bi-Weekly and Monthly Time Sheets
  • W-4 Changes
  • Direct Deposit
  • Personal Records Verification

Telephone: (713) 221-8971



Balois Galvan

Balois Galvan
Employment Data Specialist

  • Document Authentications and Employee File Maintenance
  • Provides clerical support to staff members as needed.

Telephone: (713) 221-5573




Talent Management

Manager, Talent Management and Campus Relations Officer

  • Talent Management Program
  • Performance Appraisals
  • Policy Statements
  • Unemployment Claims




Organizational Development & Training

Manager, Organizational Development & Training

  • Training and Organizational Development
  • Employee Mandatory Training
  • New Employee Onboarding
  • Employee Offboarding





Supporting Areas



Isabel Pallares
Administrative Assistant II

  • Payment Vouchers
  • Property Custodian

Telephone: (713) 221-8429


Management Systems

Chevelle Wilson
Manager, Human Resource Information Systems

  • Develops, implements and administers Human Resources Information Systems (HRIS)
  • Liaison to UHS HRMS team and UHD IT Department

Telephone: (713) 221-8263



Tony Nguyen

Tony Nguyen
Management Systems Coordinator
  • Web Site Development
  • System Administrator (eAppraisal Performance Management, PeopleAdmin Applicant Tracking System)
  • PeopleSoft / P.A.S.S. Support
  • Dynamic Policy Document Workflow System
  • Telephone: (713) 222-5332




Lisa Raynor-Keck
Communications and Compliance Officer

  • Develops, writes and edits ESO internal/external content
  • Manages ESO social media, blog, newsletter and website content
  • Directs University policy review and update process
  • Reviews and updates personnel policies
  • Oversees Work/Life and Employee Discount programs
  • Coordinates ESO compliance

Telephone: (713) 221-5012




Page maintained by ESO

Last updated or reviewed on 11/26/14

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